What is this about?
Pick the area closest to your problem. You can change it later.
Entry & Visas
Getting in, and being let back in.
Residence
Your right to stay — and to bring your people.
Work
Equal treatment is the law, not a favour.
Studies & Training
Same fees, same grants, same seat.
Social Security
Benefits and cover that cross borders with you.
Motor Vehicles
Plates, tax, licence, insurance.
Goods & Services
Buying, selling and being blocked for no good reason.
Money & Banking
Accounts, transfers, insurance, pensions.
Other
For your general enquiries
Which of these is closest?
Still not exact? Choose the nearest one and explain properly on the next screen.
Tell me what happened.
Dates, the name of the office, and what you were told word-for-word are the three things that make an answer faster.
Your nationality *
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Other (non-EU/EEA)
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Country where the problem is *
Select a country
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Other (non-EU/EEA)
Choose the country involved.
What happened *
0 / 2500At least a couple of sentences. Leave out ID numbers and bank details — they are never needed to answer.
Please describe what happened in at least 40 characters.
Documents (optional)
Choose files, or drop them here
PDF, Word, images or plain text
The refusal letter, the decision, the email you were sent — whatever you were given. Up to 5 files, 10MB each. Black out anything you would rather not share; only what is needed to answer will be read.
Check it over, then send.
Go back and change anything that is not right.
That is with me.
Your reference
EUR-2026-0000
A copy has gone to your email. Quote that reference in any reply and it stays attached to the same case.
Open your conversation
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Your enquiry is read and checked against the rule that governs it.
If anything essential is missing, you will get one short email asking for it.
A written answer follows within seven days, with the next step spelled out.
Keep it all in one place
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